Responding to service requests quickly and correctly can be the difference between a happy customer and losing to the competition.

As the world’s largest manufacturer of elevators, escalators, and moving walkways, Otis Elevator Company knows that fast responses to service requests are essential to keep customers moving—and happy. Founded in 1857, Otis is a traditional company, yet understood that they needed a new way to serve today's on-the-go clients.

Otis turned to Topcoder to design and build a mobile application that lets customers submit and view service requests from the palms of their hands. They wanted an intuitive, easy to use application, and it had to integrate with their popular eService platform in order to process service requests as well as deliver maintenance data and real time updates.

Topcoder delivered with the eService application. Designed with busy building owners and managers in mind, the app gives Otis customers the ability to use eService features from iOS and Android phones and tablets—and is included on maintenance contracts at no additional charge. Not only do customers have anytime access to critical information and support, but Otis now has real-time customer support data that helps them continue to improve the service experience.

We understand our customers are on the go today more than ever before. This new app gives them new flexibility to report an issue or get the status of their equipment by pressing just a few buttons on their smartphones.