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Otis was looking for a mobile solution that would allow their customers to view and process their service requests on the go. See how crowdsourcing helped lift eService to the next level.

We understand our customers are on the go today more than ever before, this new app gives them new flexibility to report an issue or get the status of their equipment by pressing just a few buttons on their smartphones.

Sam Talbot
Director Otis Worldwide Service Marketing

Designed with busy building owners and managers in mind, the app is an extension of Otis’ popular eService platform; it is an online performance based repository which allows Otis customers to place service requests, view maintenance data, receive real time updates on open service calls, and more. The app gives Otis customers the ability to use most of eService’s features on their smartphones or tablets and is included as an additional service to any Otis maintenance contract with no additional charge. Otis now has immediate access to near real-time customer support data and has improved their end-user experience & overall customer service.

Otis’ custom mobile app integrates with their back-end system to track and log all request tickets, while the decision to use PhoneGap’s open-source framework ensures iOS and Android users enjoy a smooth user experience.

Client

Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators, and moving walkways. Otis installed their first elevator way back in 1857 in New York City, yet this traditional company understood they needed a new way to engage with today’s clients. Otis was looking for a mobile solution that would allow their customers to view and process their service requests on the go.

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